Our Support Style
BethRich and RichHost do not have the average and ordinary help-desk. We love our clients and strive to provide them with the highest levels of support of any technical industry. Our support team is a major selling point for many when purchasing our hosting, development and troubleshooting services.
While many clients might be content and happy with a, “it’s fixed; you are all set!” type of response. However, we provide our clients with a, “It’s fixed, this is why it was not working. Here is how to fix it in the future”, response.
Providing this type of detailed response educates the client on correcting the issue in the future.
We anticipate the work performed for each and every support request to leave our clients with the feeling that their issue is resolved and we were extremely helpful in doing so.
Thank you for your business!